The purpose of this part of our
website is to clearly set out the policy of Shergroup
and all its related Trading Divisions.
Shergroup offers a range of services to its clients including
the recovery of debt, enforcing court judgments, outsourcing
services, and its own marketing activities.
Firstly we want to make it clear that we respect the privacy
of all individuals who use this website.
Our policy sets out the basis on which data about living
individuals, which we receive from you, may be processed
by us via this website.
We will not disclose any information which can be traced
to you, without your permission unless we are legally
entitled or required to do so, or if we believe that such
action is necessary to protect and/or defend our rights,
property or personal safety and those of our users/customers.
Information Collected
We collect the following data from you:
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information that
you provide by filling in our instruction forms
for our various "Tracks" using the pages on our
website;
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information includes
your personal details and details of the claim you
wish to enforce;
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information which
you voluntarily disclose to us by email or other
means;
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information about
your computer including, where available, your IP
address, operating system and browser type;
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information about
your internet usage obtained using a cookie file
which is stored on the hard drive of your computer;
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Uses Made Of The Information
We use information held about you in the following ways:
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to follow your instructions
from the online instruction forms you have provided
to us;
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to process applications
submitted by you;
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to ensure that content
from our website is presented in the most effective
manner for you and for your computer;
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to administer and
otherwise perform our obligations in relation to
any agreement which you may have with us;
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to provide you with
information and services that you have requested
from us and otherwise to respond to queries which
you may submit;
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to allow you to participate
in interactive features of our web site where you
have chosen to do so;
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to notify you about
changes to our web site;
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Third Parties Who May Use The Information
We will pass your data to selected third parties who we
need to use in order to ensure that your request for enforcement
is dealt with efficiently. Such third parties may include
without limitation:
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Approved agents of
Shergroup;
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County Courts;
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High Courts;
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The Post Office;
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We may also use your data or permit selected third parties
to use your data:
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to provide you with
information about products or services which may
be of interest or benefit to you;
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to conduct market
research;
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in the case of our
subsidiaries and associate companies who may be
located outside the EEA, so that they can send you
information which may be of interest to you;
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You have the right to request us not to send such information
or to pass information to third parties for such purpose.
You may exercise that right by objecting to such use when
you respond to the Welcome Email which will be sent to
you when you have registered your details as a user of
this website. We will stop such use as soon as reasonably
practicable. However, if you request us not to pass on
such information to third parties we may not be able to
provide any services requested by you.
Cookies
We also store cookies on your computer when you visit
our website. These cookies will enable us to improve our
knowledge of your use of the web site and whether or not
all of the pages which you request are successfully received.
Whilst these cookies are anonymous, they do allow us to
improve our web site. However, you may also refuse to
accept cookies by activating the setting on your browser,
which allows you to refuse the storing of cookies. However,
if you select this setting you may be unable to access
certain parts of our web site.
Transfer Of Information
It is possible that the information you provide to us
maybe transferred to countries outside the European Economic
Area ("EEA"). This may happen if any of our servers are
from time to time located in a country outside the EEA
or one of our service providers is located in a country
outside the EEA. These countries may not have similar
data protection laws to the EEA. If we transfer your information
outside the EEA in this way, we will take steps to ensure
that your privacy rights continue to be protected. In
addition, if you access our website while you are outside
the EEA, your information may be transferred outside the
EEA in order to provide you with such access.
Security
We take security seriously and attempt to provide for
the secure transmission of information from your computer
to our servers by using a secure server. Our secure server
software is the industry standard in encryption technology.
It encrypts all your personally identifiable information
including, without limitation, your name and address,
so it cannot be read as it travels over the internet.
Furthermore we strive to ensure that all customer data
we collect is protected against unauthorised access.
Access To Information
We endeavour to keep all personal information accurate.
If you would like to review the personal information which
we hold about you in accordance with your statutory rights,
you may contact us to request such access for which we
may make an administration charge of £10. We will correct
any errors which you notify to us relating to your data
as soon as reasonably practicable.
For more information on this aspect of our website or
for more information about Shergroup services please use
the "Contact Us" button at the top of this website.
