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Our Quality Charter sets out how we go about delivering a wholehearted commitment
to quality and what this means for everyone within our organisation. To live up
to our Quality Charter, we build its principles into the way we work from day to
day.
We define quality as 'providing a service that is professional, dependable and achieves
service commitments - every time' and aims to meet or exceed a client's reasonable
expectations.
This is how we aim to achieve it.
People
Shergroup makes a promise to each client on conduct, procedures and service standards
and subscribes to the ethos that the capability and performance of the people within
its business are key to keeping that promise. We believe in TEAM
(Together Everyone Achieves
More) and in our day to day business this is spelt in capitals so that
we constantly remind each other of the need to work together to deliver solutions
and services to our clients.
Innovation
Shergroup as a company enjoys being innovative and creative, delivering inspired
solutions to our clients' problems. We have the confidence and breadth of vision
to do things in new ways.
Network
Shergroup commits to a service level with its clients that offers consistent quality
throughout its national, organisational network.
Trust
TEAM Shergroup is reliable and acts with integrity, building open, honest and realistic
relationships with our clients. We undertake to be transparent and accountable at
all times.
Compliance
Shergroup complies with statutory obligations and regulations and adheres to the
substance and spirit of all national standards and guidelines. In addition Shergroup
maintains its own Code of Practice to help ensure that the conduct of all individuals
with the organisation is above and beyond the regulatory standards in which it operates.
Performance
Shergroup measures success against client expectations as well as having clear,
simple and benchmarked measures of performance. We learn from experience and continuously
improve through effective analysis and targeted improvement.
Membership
Shergroup maintains a panel of approved service providers who must meet strict membership
criteria before joining our organisation.
Want to know more or use our services - go to the Contact Us tab at the top of this
page.
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